Division: Pathology support services / Microbiology 

Working Hours: 37.5 per week

• Varied hours between 8am and 8pm; some services are 24/7
• Shift-pattern / working according to a rota

Locations: Specimen Reception,  multi-site covering Imperial College Healthcare NHS Trust, Chelsea & Westminster NHS Foundation Trust, and The Hillingdon Hospitals NHS Foundation Trust

• Demonstrate politeness, courtesy, and sensitivity in interactions with patients, visitors, and colleagues, ensuring a positive image of the Trust.
• Attend to Trust staff, patients, and the public delivering samples or seeking advice, ensuring proper referral of inquiries and complaints to senior staff as needed.
• Manage visitor access to the department with discretion, maintaining a visitor log as required.

• Take receipt of samples for all Pathology departments, including prioritising requests for urgent work.
• Sort samples and requests into different Pathology categories, to be ready for collection by staff from all Pathology disciplines.
• Use laboratory equipment such as automatic pipettes, balances and centrifuges accurately and safely, and record refrigerator temperatures.
• Prepare 24 hour urine containers by labelling and adding concentrated hydrochloric acid, observing health & safety procedures for handling acids.

• To demonstrate awareness and compliance with Trust policies and procedures such as sickness reporting, annual leave requesting, and departmental policies and procedures.
• Be familiar with the Health and Safety policies of the Trust and the department and ensure that they are followed to maintain a safe working environment for all employees and visitors.

• Educated to GCSE in Science, English and Maths - or equivalent Science level 2.
• Good computer skills
• Good written and verbal communication skills
• Able to work flexible hours to a rota (including late shifts, weekend and bank holidays)

• NVQ 2 in clinical laboratory support or equivalent
• Laboratory based practical work experience
• Good customer service skills
• Knowledge of pathology laboratories
• Experience of following standard operating procedures

Full induction/training provided in the first weeks of starting employment.

Development opportunity: possibility of progressing to higher band roles

You must first register with Work Hounslow before applying for this role.

A member of the team will get in touch to assign you to an employment adviser who can discuss the role and application process further with you.

The application process will involve:

• Submitting a targeted CV
• Attending a Q&A workshop with the Trust
• Attending an in-person interview on site, if you are shortlisted