The website is run by London Borough of Hounslow. We want as many people as possible to be able to use this website and we have made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
You can find out how to:
Whilst we have made every effort to make most of our website accessible to all, we know some parts of the website are not fully accessible yet, such as:
We are always looking to improve the accessibility of our website.
If you do find any problems that we have not listed on this web page or think we are not meeting certain accessibility requirements, please contact us via our feedback form.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed.
The content listed is non-accessible for the following reasons.
Many of our PDFs and Word documents don’t currently meet accessibility standards - they do not comply with all the WCAG 2.1 criteria 2.4.5 multiple ways. We will be conducting a full review of our PDF estate in order to fix these issues.
Links to our own internal files may not be labelled properly and may not always appear within a paragraph. This does not comply with WCAG 2.1 criteria 1.3.1 information? and relationships.
YouTube videos displayed on our pages may not be accessible on certain devices. This does not comply with WCAG 2.1 criteria 4.1.2 Name, Role, Value and 1.3.1.info and relationships.
The search facility within our search results page may be difficult to use on some devices. This does not comply with WCAG 2.1 criteria 1.3.1 info and relationships.
Please contact us via our feedback form - if you request a file in a different format.
This statement was last updated in February 2021.