Thames Reach is a homelessness charity based in London. We specialise in helping people with complex and multiple needs, including those associated with poor mental health and substance misuse. We manage a range of services, including street outreach, frontline hostels, day services, specialist supported housing, and employment and skills schemes. Last year, we helped more than 10,000 people.


The purpose of a Volunteer Support Worker is to assist Hounslow Reach in achieving the highest standards and effectiveness in service delivery to service users.

The volunteer role will provide additional support and welfare services for people we support in the Borough of Hounslow. Volunteers can assist people we work with and help with our aim of supporting people in managing and sustaining their tenancies.


  • Make telephone welfare checks to people we support, providing tailored support to help people sustain their tenancy and supporting people to be part of, and connect with, their local community.
  • Research information about local community groups, advice / support services, and other resources that can assist the people we support to resolve a problem or query. The location of support can be delivered from our office in Harlesden or at one of community hubs / drop in services in the borough
  • To jointly visit clients in their homes or the community
  • Provide a written record of the contact and conversation we have with people, and ensure notes are well written and can be easily understood by others.


Skills required


  • A friendly personality, good interpersonal skills, enthusiasm, and motivation
  • Motivation to help people with support needs and who have lived experience of homelessness
  • Good verbal and written communication skills
  • Ability to listen and take a patient approach building trusting relationships with clients
  • A problem-solving attitude
  • Willingness to learn and develop within the role
  • Motivation to support disadvantaged and vulnerable people
  • Awareness and understanding of the need for professional boundaries and confidentiality
  • To have the ability to follow Health and Safety regulations, Equal Opportunities and Diversity policy.
  • Be able to use your skills, knowledge, and life experience to benefit others
  • Experience, training, and skills that you can highlight on your CV and in job interviews
  • Awareness and understanding of the need for professional boundaries and confidentiality
  • Reimbursement of out-of-pocket expenses



Thames Reach undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. We take measures to make volunteering at Thames Reach a positive and safe experience

  • Posted 94 days ago 
  • Work Hounslow
  • Job ref: J2556

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  • London Borough of Hounslow
  • Department for Work & Pensions
  • Learn Hounslow
  • NHS
  • Shawtrust
  • West London Alliance
  • Supported by Mayor of London
  • Funded by UK Government
  • Levelling Up